Support & Help Center
Get help with MusiTrip
Need assistance? We're here to help you get the most out of MusiTrip.
Frequently Asked Questions
Quick answers to common questions
Click 'Register' in the top menu, select 'Tourism Agency', and fill out the registration form with your business details. After email verification, your account will be reviewed by our team within 48 hours.
Tourism agencies get exclusive 2-month early access to all new events before they become available to the public. This allows you to secure the best seats for your clients.
Browse events, select the number of seats and price category, and submit a reservation request. Our platform managers will review and approve your request. Once approved, you'll receive further instructions for ticketing.
We accept bank transfers, credit cards, and generate invoices with 14-day payment terms. All prices are in EUR and comply with Latvian tax regulations.
Yes, organizers can edit events at any time. Changes to approved/published events may require re-approval by platform administrators.
Go to Dashboard → Team → Invite Member. Enter their email and select their role (Admin, Manager, or Member). They'll receive an invitation email with instructions to join.
If an organizer cancels an event, all agencies with reservations will be notified immediately. Refunds will be processed according to the event's cancellation policy.
Go to Settings → Organization to update your company information, contact details, and other organization settings.
Having issues or need technical assistance? Fill out the form below and our support team will get back to you within 24 hours.