Support & Help Center

Get help with MusiTrip

Need assistance? We're here to help you get the most out of MusiTrip.

Frequently Asked Questions

Quick answers to common questions

How do I register as a tourism agency?

Click 'Register' in the top menu, select 'Tourism Agency', and fill out the registration form with your business details. After email verification, your account will be reviewed by our team within 48 hours.

What is the exclusive access period?

Tourism agencies get exclusive 2-month early access to all new events before they become available to the public. This allows you to secure the best seats for your clients.

How do reservations work?

Browse events, select the number of seats and price category, and submit a reservation request. Our platform managers will review and approve your request. Once approved, you'll receive further instructions for ticketing.

What payment methods are accepted?

We accept bank transfers, credit cards, and generate invoices with 14-day payment terms. All prices are in EUR and comply with Latvian tax regulations.

Can I edit my event after submission?

Yes, organizers can edit events at any time. Changes to approved/published events may require re-approval by platform administrators.

How do I invite team members?

Go to Dashboard → Team → Invite Member. Enter their email and select their role (Admin, Manager, or Member). They'll receive an invitation email with instructions to join.

What happens if an event is cancelled?

If an organizer cancels an event, all agencies with reservations will be notified immediately. Refunds will be processed according to the event's cancellation policy.

How do I update my organization details?

Go to Settings → Organization to update your company information, contact details, and other organization settings.

Technical Support

Having issues or need technical assistance? Fill out the form below and our support team will get back to you within 24 hours.

MusiTrip - Tourism Agency & Event Organizer Platform